Terms and conditions

Prices

All prices are in the chosen currency, DKK, Euro or USD. Purchases to the European Union are including Danish vat of 25%. Customers residing outside the European Union do not pay Danish VAT. Please note that it is the sole responsibility of the customer to pay local taxes and costums duties. We reserve the right to cancel orders based on a mistyped price.

Payment

Guðrun & Guðrun webshop accepts payment by:

Credit cards
Dankort
diners club
eDankort
Visa
Visa/elektron
JCB
Mastercard
Mastercard Debet
Maestro

Others:
Paypal

Payment will be debited and cleared from your account, on dispatch of the goods. Guðrun & Guðrun webshop encrypts all information with the SSL (Secure Socket Layer) which means, that unauthorized persons will not be able to read your account number or other information during transaction through NETS.

Delivery

Guðrun & Guðrun Webshop will deliver to you within 5-10 weekdays unless anything else is stated. Please note that handmade goods are often produced to order, delivery times can be up to 4 weeks. You are always welcome to contact us for further information.

We take the liberty for sold out goods and delayed delivery time at Guðrun & Guðrun webshop.

Faulty items

As a customer you have the right to return items with manufacturing faults. Items will be accepted if the goods are sold and delivered with faults that appear, within a period of 2 years. The faulty items must be due to material or production faults.

Cancellation and returns

As a customer you have 30 days to return your order, when purchasing goods via phone or by internet.  If you return your purchase, Guðrun & Guðrun webshop will return the price of the goods. For limiting your cost of return, you will be paying for the shipment to Denmark, while we will take care of the shipment to the Faroes.

Return of goods

Items are to be returned to the following address:

Danske Fragtmænd Aarhus
Att: “Bring FO DF AAR port 240-248”
Gudrun & Gudrun Returns
Logistikparken 5 B
8220 Brabrand
Denmark  

Please be noted we do not accept parcels returned by cash on delivery (COD). On returning faulty items please state clearly the reason, as this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Tracking will then be possible and waives any doubt that the parcel has been received by Guðrun & Guðrun webshop.