Returns and exchanges

As a customer you have 30 days to return your order, when purchasing goods via phone or by internet. If you return your purchase, Guðrun & Guðrun Webshop will return the price of the goods and delivery cost.

Faulty items

As a customer you have the right to return items with manufacturing faults. Items will be accepted if the goods are sold and delivered with faults that appear, within a period of 2 years. The faulty items must be due to material or production faults.

Return of goods

Items are to be returned to the following address:

Danske Fragtmænd Aarhus
Att: “Bring FO DF AAR port 240-248”
Gudrun & Gudrun Returns
Logistikparken 5 B
8220 Brabrand
Denmark  

Please be noted we do not accept parcels returned by cash on delivery (COD). On returning faulty items please state clearly the reason, as this will enhance the process. The parcel must contain a copy of the invoice/order confirmation. Tracking will then be possible and waives any doubt that the parcel has been received by Guðrun & Guðrun Webshop.